Terms and Conditions for shopping at Dora Designs

These terms and conditions will apply to all transactions placed with Dora Designs Ltd. We advise that you read through our Terms and Conditions thoroughly before placing an order with us. All contracts shall be governed by and construed in accordance with English Law. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Who we are

Dora Designs Ltd
5-6 Maiden Lane
Stamford
Lincolnshire
PE9 2AZ

VAT Number GB 875 9215 82

T: 01780 430188
E: customerservices@dora.co.uk
W: www.dora.co.uk

Making a purchase

We have designed our website to make the purchasing process user friendly and straight forward. Just browse our range of products and any items that you wish to buy choose the quantity required and click ‘add to basket’.
Once you have finished selecting your wonderful Dora items click on 'Checkout/Basket' and you will be asked for a few details that we need in order to complete and fulfil your order.

When you receive confirmation of your order this indicates that we have received your order. We will indicate acceptance of your order, and hence a contract between us.

Secure Payment

We accept secure card payments via Worldpay. All payments are subject to validation checks by your card issuer. If payment is refused by your card issuer Dora Designs will not be responsible for any delays or cancellations to your order. Orders will not be processed if no valid payment is received.

Products & Pricing

Dora Designs take great care in imputing product information and prices and are checked to the best of our ability but will not be held responsible for any mistakes or omissions to any information provided.

The prices shown on the Dora Designs website are listed in Pound Sterling (£) or Euro (€) dependant on selection and are inclusive of UK VAT 20%, unless stated otherwise.

We reserve the right to modify our prices at any time without prior notice. If an item has obviously been incorrectly priced for whatever reason be it human or technical error at the time or your order completion, your order will be cancelled, and the payment refunded to you even if it was initially validated. You will then be contact directly by one of the team at Dora regarding this error, inviting you to make a new purchase.

Availability

We will always try to keep good stock of each item, however if an item is out of stock please use the ‘Email me when back in stock’ feature and we will contact you accordingly.

In the unlikely event that an item you have ordered goes out of stock, we will notify you as soon as possible and will process a full refund for the cost of unfilled items on your order.

Ownership of Goods

All goods are property of Dora Designs ltd until full and final payment of all sums owing has been received by us.

Security

We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the URL bar at the top of your screen. If you have any questions about security at our website, you can send an email to enquiries@doradesigns.co.uk

Our website content and products

All prices are shown in pound sterling (£) and are inclusive of UK VAT.

Every effort has been made to ensure prices and product descriptions are accurate however we do not accept responsibility for errors and omissions.

All information on our website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

We reserve the right to make minor changes to the products. We may change the products to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Delivery and Handling

For details regarding our delivery options please click here.

Dora Designs will do everything we can to meet the delivery times stated on our website. However, we cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party who has been contracted to make delivery to you.

If you do not receive your packaged within seven working days of the expected delivery date, please contact us at customerservices@dora.co.uk and we will commence an investigation into the whereabouts of your parcel(s). This process may take up to several days, within which period no reimbursement or re-delivery will take place. Once your parcel has been located, a re-delivery will be arranged, or a replacement sent if the parcel has been lost.

Any items ‘left in a safe place’ on delivery is done so at the customers risk and therefore will not be the responsibility of Dora Designs.

If the goods ordered are damaged upon arrival, please contact us at customerservices@dora.co.uk including a photo of the fault within 24hrs of receipt. If the item is deemed as faulty we will provide labelling for the item to be sent back and we will refund you in full for the affected item by the same method of payment as made to purchase the goods.

All rights, including copyright on this website are the property of or licensed to Dora Designs Ltd. All rights are reserved, no usage or reproduction of any type may be made of any image or copy taken by or copyright to Dora Designs Ltd.

The content that is available on this website, including, but not limited to, images, graphics, logos, text, video and audio clips thereof the ‘Content’ is the property of Dora Designs Limited and is protected by UK and International copyright laws.

All designs are property of Dora Designs Ltd and therefore permission will not be given to make copies of these designs. They are the original work of Angela Stevens, company founder and design director.

Our website may contain links to other websites, please note that Dora Designs are not responsible for the content of other websites privacy policy. Our Privacy Policy only applies to the information collected via our website.

Privacy Policy

Dora Designs Ltd are committed to protecting and respecting your privacy and the security of your personal information. Our Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us. Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.dora.co.uk you are accepting and consenting to the practices described in this policy.

You can view our full Privacy Policy here

We may revise our Privacy Policy from time to time. Once revised the new policy will be posted to our website on the Privacy Policy page. We recommend checking the privacy policy before making any purchases.

Waiver and Severability

Failure of Dora Designs to apply or enforce any right of the Terms and Conditions shall not constitute a waiver of such right. The Terms and Conditions establishes the entire agreement between you the customer and Dora Designs Ltd, which dictates the use of this service, overruling any previous agreements (including, but not limited to, any prior versions of our Terms and Conditions). If any elements of our Terms and Conditions are held by law to be invalid, illegal or unenforceable for any reason, that term will be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining terms within the Terms and Conditions.

Feedback and Comments

Any comments or opinions left on the Dora Designs ltd website by customers will be monitored. Any comments which infringe on the law or are unsuitable, including, but not limited to, abusive publicity, personal attacks, irrelevant comments, offensive, slanderous) Dora Designs ltd reserves the right to refuse, remove or modify it.

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