Dora Designs Privacy Policy

Dora Designs Ltd are committed to protecting and respecting your privacy and the security of your personal information. Our Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us. Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.dora.co.uk you are accepting and consenting to the practices described in this policy.

We may revise our Privacy Policy from time to time. Once revised the new policy will be posted to our website on the Privacy Policy page. We recommend checking the privacy policy before making any purchases.

Privacy Policy

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

We will only use your personal information to manage your account and to provide the products and services you have requested from us. To ensure your orders are delivered correctly, this will include providing necessary details to relevant third-party warehouses and couriers.

The information held by us includes:

  • Contact Details – Name, phone number and email address
  • Address Information – Invoice address and delivery address
  • Bank account information
  • Transactional History

From time to time we will contact you with details on our products and services. If you received an email from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Each email sent contains an easy way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to enquiries@doradesigns.co.uk for review.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Under the GDPR, individuals will have the right to obtain confirmation that their data is being processed and individuals also have access to their personal data.

Our Policy on spam:
We have ZERO tolerance of spam.
We do not use our email service to send unsolicited email ("spam"), commercial or non-commercial. Unsolicited email is defined as email sent to individuals without their permission. Our email will be considered unsolicited if our membership addresses are not 100% opt-in by our email list members.
We do not purchase email lists, nor do we use software to harvest email addresses with the purpose of using them to solicit business.

We do not send email with an invalid "From:" or "Reply-to:" address. All messages sent to our list contain valid email addresses and we respond to all replies from members of our list, including unsubscribe requests. All of our list messages include unsubscribe instructions in order that members can unsubscribe themselves from such list. We do not refuse or ignore unsubscribe requests from members of our list. We respond to member requests for manual removal from the list with courtesy and timeliness.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

Online Account Registration

To make online shopping faster and easier, you may register on the Dora Trade website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

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